In continuing our annual tradition first introduced in 2017, we feature the top 25 most populous metropolitan statistical areas (MSAs) in the nation and recognize the top 10 properties in each based on their Online Reputation Assessment (ORA) scores. In addition, we feature the average ORA score of each MSA.
Charlotte-Concord-Gastonia, NC-SC continues to be the most reputable MSA among apartment residents, with an average ORA score of 68.35. For the second year in a row, the top ORA property in this MSA is Hanover Dilworth, managed by Hanover Co., in Charlotte, with a score of 99.
To view the top ranked ORA properties in the 25 largest MSAs in the country, please scroll to the map below. Please note for properties with the same ORA score, the property with a higher number of reviews ranks higher.
The population in the top 25 MSAs ranges from 2,550,637 (Austin–Round Rock–San Marcos, TX MSA) to 19,940,274 (New York–Newark–Jersey City, NY-NJ) based on September Wikipedia data.
Orlando-Kissimmee-Stanford, FL comes in second with a 67.11 ORA. Novel Nona, managed by Crescent Communities, in Orlando is the top property in this MSA with a 97 ORA.
Miami-Fort Lauderdale-West Palm Beach, FL ranks third with a 66.66 ORA. The No. 1 property in this MSA is PIXL, managed by Willow Bridge Property Co., in Plantation, with a 99 ORA score.
Overall, 14 of the top 25 MSAs performed above the national average ORA of 62.94.
This table represents the percentage of portfolio for a company (minimum of 10 properties managed) featured in the ranking.
| Company | Total Properties Managed | Properties in the Rankings | Percent of Portfolio |
| Hanover Co. | 40 | 27 | 68% |
| Crescent Communities | 12 | 2 | 17% |
| FCI Residential Corp. | 18 | 3 | 17% |
| Shea Apartments | 30 | 5 | 17% |
| H.G. Fenton Co. | 23 | 3 | 13% |
We will announce the top properties in the 26-50 MSAs in October.
About the ORA Power Rankings
Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their ORA scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit www.jturnerresearch.com/about/what-is-ora-score.
Methodology
The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of over 150,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.