From artificial intelligence (AI)-powered leasing tools to mobile wallet access and digital concierge services, companies are rolling out new features aimed at simplifying life for both renters and property teams. The latest updates focus on mobility, automation, and convenience across the apartment experience.
Bilt Introduces Neighborhood Concierge
Payments and rewards platform Bilt is rolling out a beta version of its Neighborhood Concierge, a complimentary service designed to enhance members’ everyday lives in their buildings and around their neighborhoods.
Powered by a Bilt membership, the concierge can assist in paying rent or a mortgage, handling maintenance requests or booking amenities at participating Bilt properties, recommending and making a restaurant reservation, arranging grocery or wine delivery, or using points to book travel.
“It’s your personal concierge that knows your home, knows your neighborhood, and knows you. It has insights on the best spots around your neighborhood with access to all your member exclusive rewards and benefits,” noted Bilt founder and CEO Ankur Jain. “Instead of juggling apps, calls, reservations, and rewards, just tell your Neighborhood Concierge what you need, and we’ll handle it.” bilt.com
EliseAI Launches Mobile App
EliseAI has launched a dedicated mobile app on iOS and Android that extends the power of EliseCRM to leasing teams on the move. Agent by EliseAI frees teams from their desks and puts core customer relationship management (CRM) workflows into their hands. This allows them to connect with renters from anywhere and have more time in front of prospects.
In addition, the experience is organized around what the AI has already done, resolving routine conversations, scheduling tours, and handling follow-ups.
“The whole point of AI in property management is to get teams out from behind their desks and out where the work actually happens,” said chief experience officer Fran Loftus. “Our new Agent app is how we make that real. It is a mobile CRM built for the world AI created, where your team acts on the moments that matter, from anywhere.” eliseai.com
Engrain Enables Navigation Within Apartment Communities
Engrain, a leader in next-generation interactive touring technology and map-based visualization software for rental housing, has released pathfinding, a new feature within SightMap. This feature enables real-time navigation and distance-based insights within apartment communities, transforming property maps into guided experiences.
According to Engrain, operators and technology partners can generate accurate routes between apartments, amenities, parking, and entrances from within SightMap or third-party applications. Routing information can be added to existing or new property maps based on architect plans for site surveys.
“Pathfinding unlocks the full potential of visual maps, connecting geospatial insight to real-world navigation,” said Engrain founder and CEO Brent Steiner. “It helps people get where they’re going—whether that’s a prospect on a tour, a resident moving in, or a subcontractor navigating the property. It gives operators better insight into how location and distance impact the renter experience.” engrain.com
Entrata Expands Homebody App Through Cobu Partnership
Entrata, an AI-powered operating system for the multifamily industry, is partnering with Cobu to enhance resident engagement within its Homebody app.
Cobu’s AI-powered community engagement platform is embedded directly into the app, creating a more connected resident experience and driving an occupancy advantage through referral leases, Google reviews, and higher website conversions. Cobu moderates and manages engagement through its monitoring platform to ensure communities remain active, safe, and welcoming for residents.
“The resident experience has evolved, with connection and community playing a more central role,” said Stephanie Furman, industry strategist and senior vice president of corporate development at Entrata. “By embedding Cobu directly into Homebody, we’re giving properties a powerful way to engage residents more meaningfully, and those properties are seeing that engagement translate into stronger retention, with Cobu communities reporting renewal gains of up to 25%.” entrata.com
Preiss and IRIS Technologies Unveil Mobile Wallet Access Experience
In collaboration with its innovation and consulting engine IRIS Technologies, Preiss, a leading owner, developer, and operator of student and multifamily housing, has delivered a complete mobile wallet access experience at The Collective at Norman in Norman, Oklahoma.
This initiative allows residents to access unit doors, bedrooms, and shared amenities using Apple Wallet and Google Wallet on their smartphones and watches. Developed through a multi-year innovation effort with software provider Quext and hardware partner Allegion, it replaces physical keys, fobs, and Bluetooth-only credentials with a tap-to-access solution.
“This launch represents a fundamental shift in how access is delivered and experienced in multifamily real estate,” said Whitney Kidd, senior vice president of innovation and technology at Preiss and founder of IRIS Technologies. “We designed this initiative to eliminate friction for residents while delivering measurable impact at scale. By leveraging native wallet credentials, we are introducing a secure, resilient, and future-ready access experience that meets the expectations of today’s digitally native residents.”
This launch will serve as a model for future deployments across the Preiss portfolio and for operators seeking to modernize resident access experiences. irisinnovates.com
Rently Makes Product Enhancements to Remove Friction
Resident lifecycle management platform Rently has made some product updates in the first quarter to remove friction for renters and leasing teams.
Updates include enhanced fee transparency with updated listing designs displaying monthly rent inclusive of all mandatory and miscellaneous fees; new AI leasing support that enables renters to search listings and schedule tours using natural language via chat and text; and a proximity-based auto-unlock for connected smart locks and simplified tour time slots for self-guided tours.
“These updates are a direct response to an evolving market, where value means transparency, convenience, and technology that meets expectations,” said CEO Merrick Lackner. “By removing friction and providing the modern features renters expect, we are helping property managers lease faster and support a better experience for every prospective renter.” rently.com